Shipping policy

Shipping Policy(运输政策)

  1. Free shipping is available for orders of $50 and above. All goods are shipped from Yiwu, China.
  2. Our international shipping service is tax‑included. Recipients do not need to pay any extra customs duties or taxes upon receiving the parcel.
  3. Due to uncontrollable factors in international logistics, delivery time cannot be absolutely guaranteed. Normal transit time is 4‑15 working days. Delays may occur because of customs clearance or local logistics arrangements, we appreciate your understanding.
  4. Right after shipment, we will upload and synchronize the tracking number to PayPal immediately. Meanwhile, we will send you the tracking number together with photos of all items you ordered for your verification. You may also check tracking details directly on your PayPal order page.
  5. You may contact us with your order number for assistance if there is no logistics update for a long time.

After-sales Policy(售后服务政策)

  1. We provide one-on-one after-sales service for global customers via WhatsApp and official email.
  2. Before shipment, customers can check order details and product specifications at any time.
  3. During logistics transportation, we will update logistics information in real time. We will assist you to solve all logistics problems with your order number.
  4. If the items are damaged, wrong or missing after delivery, please contact us with clear product photos within 48 hours after receiving the package. We will provide replacement, reshipment or partial refund after verification.
  5. All after-sales and refund applications require a valid order number. We will complete the review and reply within 3-7 working days.
  6. Problems caused by personal preference and subjective aesthetics are not covered by after-sales service.
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